View the responses from the community regarding the university graduation terrorist attack. Create appropriate response communications to address them in a written statement.

Also submit a short reflection describing your rationale on which you chose to address or not address and why, which media you chose to use, and how you chose what messages to share. How was your Crisis Communications Plan helpful?

[Sample Responses from the Community]

City Council knew of the threat and didn’t do enough to prepare (Traditional News, word of mouth)

Government Conspiracy to test chemical weapons on humans (Social Media & Website)

Citizens asking for reparations for lost loved ones (Traditional News, Official Requests)

University thanks Emergency Responders for enhanced presence before attack & swift response (Social Media, website)

University fears lowered enrollment due to attack (Traditional News)

City Council worried over copycat attacks at upcoming Bobsville festivals (word of mouth, social media)


Response Communication

            It is everyone longing to see things return to normalcy. However, the potential risks posed by the cyber-attack makes everyone wonder whether Bobsville will be caught off-guard. Proactive damage control would be workable because radicalization is not coming to an end. Being alert and prepared for an attack does not make us pessimists. Everyone will receive emergency training videos with multiple-choice quizzes to answer security protocols that should be applied before and during a crisis. Messages will be spread via emails and social networking sites, training dweller on how to watch out for suspicious or harmful activities in the university. Information technologists and records managers will come together for a consultative meeting to discuss how they will store and encrypt sensitive information which terrorist might manipulate.    We plan to distribute books and pamphlets with emergency management plans and planned and executed plan so that people can spot potential attacks before they escalate into a crisis. The designated hotlines for disaster inquiries allow the public to share criticism so that actionable steps to combat terrorist can be implemented. We want people to get information by making phone calls rather than finding answers on social media. What is shared online is not always truthful.  Some information can be disturbing, causing the mind to race. However, people should acknowledge that terrorism and cyber-attacks are not isolated issues; attacks happen everywhere worldwide. To prevent future attacks, the public embrace transparency, set expectations and whistleblow suspicious activities.

My rationale

           It is imperative to be vocal about cyber terrorism because the vice provokes considerable alarm. Illegal hacking will be addressed because it ruins privacy. A comprehensive system will govern internet activities and addresses. Since cyber-attacks are prominent and breed on social media, the messages will be shared on a secure website. Privacy standards in social networking should be reevaluated, refine and restructure to reduce cases of cyber-attack. Sensitive information related to cybersecurity help up to 160 characters. The information was concise. The message conveyed emotion and tone for the public to understand the gravity of cyber terrorism clearly. Texts signatures were used to make a grave impression of the concern. Messages shared on the website were encrypted for data protection. The message shared on the website did not break any breach of data regulations. The crisis communication plan was helpful because the key message was understood. The communication plan ensured security to Bobsville residents. The plan was tailored to share messages and provides solutions that address the needs of the population. The ordered sequence of messages and responses was empathetic, considerate, and truthful.