Module 4 – Case


Assignment Overview

Jack Devereux is a manager for Company XYZ. He has been with the company for about seven years and was recruited from Company XYZ’s main competitor. Jack is a forward-thinking individual and wants to figure out ways to help retain “star” employees. He is noticing that many of his better employees have left the company because of better job offers. He decides that it is time to have a serious conversation with his employees.

After holding a town hall meeting with his employees, he learns that employees feel that they are being micro-managed and that they are being overworked. One employee mentions that she does not agree with the “zero tolerance for cyberloafing” policy and that several of her colleagues left this company because of this unnecessary policy. Cyberloafing is a term used to describe the actions of employees who use their Internet access at work for personal use while pretending to do legitimate work. Jack didn’t think his “zero tolerance for cyberloafing” policy was such a bad idea when it was first implemented a year ago. After the meeting, Jack shares the newly revealed information with the CEO who asks him to consider revisiting the policy. Jack is hesitant about revising the policy for a number of reasons.


Jack decides to call his old college Business Professor and discuss this issue affecting retention levels. His old college professor is disappointed with the zero tolerance for cyberloafing policy. He explains, “Employees deserve some autonomy at work.” Jack thanks him for his time and decides to consider all feasible options.

Some specific articles on this topic to get you started:

Kim, K., Del Carmen Triana, M., Chung, K., & Oh, N. (2016). When Do Employees Cyberloaf? An Interactionist Perspective Examining Personality, Justice, and Empowerment. Human Resource Management, 55(6), 1041-1058. doi:10.1002/hrm.21699

Huma, Z., Hussain, S., Thurasamy, R., & Malik, M. I. (2017). Determinants of cyberloafing: A comparative study of a public and private sector organization. Internet Research, 27(1), 97-117. Available in the Trident Online Library. 

Lim, V. K. G. (2002). The IT way of loafing on the job: Cyberloafing, neutralizing and organizational justice. Journal of Organizational Behavior, 23(5), 675-694. Available in the Trident Online Library. 

Case Assignment

Once you have finished reading about this topic and reviewing the background materials, please write a 2- to 3-page paper (either in essay format or Q & A format) addressing the following questions:

  1. From an employee’s perspective, what are the pros and cons to cyberloafing while at work? From a management perspective, what are the pros and cons to cyberloafing while at work?
  2. Should Jack consider revising the current policy? Should a policy be changed once it is implemented? Will he be sending mixed messages to his employees?
  3. Should all policies be revisited from time to time to see if they are relevant and practical? If so, how often?
  4. Do you agree that employees deserve some autonomy at work? Do you think retention levels will improve if employees have more autonomy? Justify your response.
  5. If employees have time for cyberloafing, does that mean that they need more work to do? Should managers conduct a work flow analysis? What are some options?
  6. As a future manager, discuss your internet-usage policy in detail so there is no confusion among the employees.

Be sure to support your arguments with references to the background readings and your research.

Upload your assignment to the Case 4 Dropbox. Be sure to review your TurnItIn Originality report. If the score is over 20%, you may be copying too much material from the internet or other sources and you will need to contact your professor and arrange to revise and resubmit the paper.

Assignment Expectations

The Case papers in this course will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria:

  • Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
  • Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
  • Business Writing: Is the essay logical, well organized and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?
  • Effective Use of Information: Does the submission demonstrate that the student has read, understood, and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?
  • Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?
  • Timeliness: Has the assignment been submitted to TLC (Trident’s learning management system) on or before the module’s due date?

Case reports are to be prepared in Microsoft Word and should be 2-3 pages in length, in addition to a cover page (course name and number, module number, session name, Attention is to be given to citing sources of information in-text (within the body of the paper) as well as in the end references section of your paper. In-text citation and end reference formatting instructions are available at Submit your report in the Case Dropbox for this module on or before the date due, as indicated at the TLC Homepage.


Cyber Loafing

Cyber loafing

Cyberloafing refers to employees using their company’s internet for personal purposes during work hours. Cyber loafing can be useful for a company’s development when adequately utilized. It can also affect the employees’ productivity if more time is spent on cyberloafing. This paper seeks to discuss the advantages and disadvantages of cyberloafing on the employer and employee and how often should guidelines be revised, giving an example of how a company internet usage policy can benefit both the employer and employees to secure a favorable working environment.

It allows employees to relieve their minds. They take a break from their workload and come back rejuvenated; resultantly, work is completed more effectively and efficiently. Employees can use the internet to learn and increase their knowledge of their work specialties (Kim et al., 2016), helping develop and expand the company’s productivity. They may use the internet to take care of personal errands, proportionately creating sufficient office work time. However, employees are tempted to spend more time cyberloafing and forget about their company’s duties. As a result, they are reducing their overall performance. A company should have rules and regulations that specify the time to cyber loaf and work.

Jack should consider revising and changing some policies to create a work-friendly environment within the company. The workers will not feel like they are overworked or micromanaged. With such an enabling atmosphere, the employees will perform their duties better, thus increasing the company’s production. A policy should be updated from time to time to align with the changing society and remain relevant to the current working environment. Ultimately, this helps to alleviate confusion and enable the employees to perform to expectations.

Accordingly, company policies must be revisited occasionally to align the company’s mission and vision with the global aim. For instance, company policies should be changed annually if the urgency arises, demanding significant changes, or establishing new business requirements. The main challenge is complying with new global laws. In such a case, then the company need not wait until the date for the review. It should do execute the change as soon as possible. In that case, the company continues to run efficiently aligned with the dynamic business environment.

Employees need more autonomy at workplaces to mitigate the feeling of being disenfranchised. When employees are allowed to control their work situation, they are engaged more in their work, with vigilance and morale boosted. They think they can perform that job effectively, as a result, improve business’s productivity and increase the company’s retention levels. When employees have freedom over their work, they may also develop new business ideas that may help in the company’s development and growth. The employees feel the need for them to create a competitive environment to put their knowledge and passion into use.

Cyber loafing does not necessarily mean that an employee is idle or lacks work. In contrast, workers have family and social needs to meet to achieve an all-around life. Work, family, and social life balance should be entitled to every worker to obtain maximum productivity and high performance. Boredom and monotony caused by overworking conditions and lack of time to manage personal issues are, in most cases, enemies of progress (Hussein et al., 2017). Employers should conduct a workflow analysis to understand their employees better and create an environment that considers the employees’ personal life and needs. They should collect the workflow data in the company, observe and analyses the employees’ overall performance, ask the employees questions related to the company’s workflow, and make amends where necessary to ensure the company’s workflow is up to date.

As a manager, I would encourage using the internet responsibly and productively. If used otherwise, there should be consequences such as discipline or legal action taken on the employee. Such uses include using the internet to carry out cybercrime activities, posting or sending discriminatory or threatening messages, sending inappropriate images using the company’s addresses, sending messages defaming the company’s products or services, customers, and workers sharing the business secrets with competitors. If an employee does not understand the internet policies, they should inquire from their supervisors for clarification. I would also ensure that all the employees understand and agree to the guidelines set and ask their opinion on those policies to ensure that they are satisfied and willing to abide by them.

In conclusion, cyberloafing should be allowed in companies as it can be useful for developing a company if used responsibly. Employees should be allowed to have freedom in their work station and formulate ideas on developing the company and pitching its performance. Balancing work and social life enable workers to grow their skills and develop their passions. Work policies should and reviewed annually to ensure that they are up to date with the changing society. Those policies should consider the needs of both the company and the employees.


Hussain, S., Thurasamy, R., & Malik, M. I. (2017). Determinants of cyberloafing: a comparative study of a public and private sector organization. Internet Research.

Kim, K., Del Carmen Triana, M., Chung, K., & Oh, N. (2016). When do employees cyberloaf? An interactionist perspective examining personality, justice, and empowerment. Human Resource Management, 55(6), 1041-1058. Huma, Z., Hussain, S., Thurasamy, R., & Malik, M. I. (2017)